We're here to help.
Chat with Artha AI, ring us up, drop us a line — pick whatever fits your moment. Every channel is monitored by real Loan4Bank associates, with strict RBI-compliant escalation paths for anything that needs a human touch.
Choose your channel
Chat with Artha AI
Fastest · RecommendedOur on-page assistant answers 92% of borrower questions in seconds. If Artha can't help, she hands you off to a human agent with your context intact.
Call us
Mon–Sat · 8:00–20:00 ISTTalk to a real Loan4Bank associate — application status, EMI schedules, disbursal queries and closure requests are all handled live.
Email us
SLA · 4 working hoursFor document uploads, complaint escalations, RTI requests and DPO grievances. First response within four working hours.
Grievance officer
RBI-mandated · 7-day resolutionRegulated escalation path per RBI Fair Practices Code. If your issue isn't resolved in 7 days, this channel goes direct to our DPO / GRO.
Loan4Bank agents will never ask for your OTP, PIN, CVV or full card number. If someone impersonates us, report it to grievance@loan4bank.com immediately.