Our commitment
BPB Financial Services Private Limited (Loan4Bank) is committed to resolving every grievance efficiently, transparently and within stipulated timelines. This mechanism is aligned with the RBI Master Direction on Digital Lending (2022), Fair Practices Code for NBFCs, and the SEBI/IRDAI norms applicable to our channel-partner activities.
Tier 1 — Customer Service (initial complaint)
Raise a complaint through any of these channels: (a) In-app 'Help' → 'Report an issue' (fastest), (b) Email grievance@loan4bank.com, (c) Call +91 89496 31537, (d) Post: 3rd Floor, Plot 21, Bhuraro Tower, C-Scheme, Jaipur, Rajasthan 302001, India. Response TAT: 3 working days.
Tier 2 — Grievance Redressal Officer (unresolved after Tier 1)
If your Tier-1 complaint is unresolved or the outcome is unsatisfactory within 7 working days, escalate to the Grievance Redressal Officer. Response TAT: 5 working days.
Tier 3 — Nodal Officer (unresolved after Tier 2)
If the Grievance Redressal Officer's response is still unsatisfactory, escalate to the Nodal Officer. Response TAT: 7 working days.
Tier 4 — External regulators
If your complaint remains unresolved 30 days after Tier 1, or you are dissatisfied with the Tier 3 response, you may approach:
- RBI Integrated Ombudsman Scheme, 2021 — https://cms.rbi.org.in (for BBPS / UPI / DMT / lending complaints)
- SEBI SCORES — https://scores.gov.in (for mutual fund / investment complaints)
- IRDAI Bima Bharosa — https://bimabharosa.irdai.gov.in (for insurance complaints)
- National Consumer Helpline — https://consumerhelpline.gov.in / 1915 (for any consumer grievance)
Data & confidentiality
All grievances are handled under strict confidentiality; personal data is processed per the Digital Personal Data Protection Act, 2023. A complete audit trail is maintained per RBI Master Direction on Digital Lending.