File a ticket
Response times graduate by plan. Every ticket routes to the on-call engineer for that severity — no L1 gatekeeping.
| Plan | First-response SLA | Channels |
|---|---|---|
| Free | 72 hours | Ticket + email |
| Starter | 24 hours | Ticket + email |
| Growth | 12 hours | Ticket + email + Slack |
| Enterprise | 2 hours | Ticket + email + Slack |
Enter the email you used when you filed a ticket, or sign in to your developer account to see the full list.
Frequently asked
How do I upgrade my plan?
Head to /marketplace and click any of the plan cards — checkout runs through Razorpay in under a minute.
My key stopped working after rotation — why?
Rotate replaces both live and sandbox keys immediately. Save the new keys from the banner, and update anywhere the old keys are hard-coded.
How do webhooks handle downtime on my side?
Failed deliveries retry with exponential backoff (30s → 24h across 7 attempts). See /developer/webhooks for the full ladder.
What's the difference between sandbox and live?
Sandbox keys hit mocked provider data — safe for CI and demos. Live keys hit real partners (KYC providers, insurers, banks) and consume production quota.
Do you support custom SLAs?
Enterprise contracts include named support engineers, custom SLAs, and dedicated Slack channels. Reach out via /marketplace enterprise form.